← Back to ThinkShow

Kula Revise

Returns and Refund Policy

Effective 1 August 2026. Kula Revise is operated by Thinkshow Campaign Creations. This policy applies to Kula Revise only. Other Thinkshow products have their own terms.

1. What you are buying

Kula Revise sells three kinds of lab.

Study Labs

Twelve in total, six on Paper 1 and six on Paper 2. Each opens with a quiz, runs five lessons, and ends with a planned 50 mark essay.

Essay Labs

Six in total, one for each essay slot across the two papers. Each carries two questions and four attempts, so you can write a question, act on the feedback and write it again.

Practice Labs

Both NSC Practice Labs are free, permanently, for every student and every teacher. There is nothing to buy and nothing to refund.

A paid purchase gives one named person a personal licence to use the labs listed in that purchase for twelve months from the date of payment. It is a one off payment and not a subscription. Nothing is posted to you. Access is granted immediately to the email address used at purchase, and it is for that person only. One account, one student.

2. Try the actual product before you pay

We would rather you bought with your eyes open than bought on a hunch and asked for your money back. So a great deal of Kula Revise is free and always will be:

• Both NSC Practice Labs, in full, permanently.
• The whole Cold War Study Lab, in full. Not a sample of a Study Lab. The complete paid product, free.
• A live demo on revise.kulalearn.com, with no login, no account and no payment details, where you can work through part of a paid lab straight away.

A complete Study Lab is free before you spend anything, so you can judge the paid product by using it rather than by reading about it. The refund policy below exists anyway.

3. Cancelling

You can cancel at any time from your account settings, or by emailing dylan@thinkshow.co.

Cancelling stops any future payment. It does not by itself return a payment already made, and your access continues for the remainder of the twelve months you have paid for. If you want money back as well, read section 4.

4. Refunds within fourteen days

4.1 Study Labs, and bundles where no essay has been submitted

Full refund.

4.2 Essay Labs

Every essay you send is read three times and written up for you individually, and that work cannot be handed back once it is done. So:

• If you have not submitted an essay, you get a full refund.
• If you have submitted one or more essays, we refund the attempts you have not used, in proportion. An Essay Lab carries four attempts, so if you have used one, we refund three quarters.

4.3 Bundles that include Essay Labs

We refund the full price of the bundle, less the value of any essay attempts you have used, worked out as in 4.2.

4.4 Fair use

We may decline or reduce a refund where a purchase has been substantially completed, or where an account shows a pattern of repeated buying and refunding. This is the same protection every major learning platform applies, and it exists to stop a small number of people consuming a full lab and then reclaiming the price. It is not aimed at anyone who tried the product and changed their mind.

5. After fourteen days

We do not refund a change of mind after fourteen days. There are four situations where we will always put it right, whenever you tell us:

5.1 You were charged twice, or charged by accident

Full refund, no time limit.

5.2 You cannot get in and we cannot fix it

If a technical fault on our side stops you using what you paid for and we cannot resolve it, you get a full refund for the part you could not use.

5.3 You bought the wrong lab

Tell us and we will move you to the right one at no charge, as long as the wrong one is unused. If there is no sensible swap, we refund it.

5.4 You have to write the exam again

If you are repeating the year, or illness or a family emergency means you sit the paper in a later cycle, tell us and we will extend your access by a further twelve months at no charge. This is instead of a refund, not in addition to one. Essay attempts already used are not restored.

6. Renewals

Your licence runs for twelve months from the date of payment. It is a one off purchase, so nothing is taken from your account automatically. When the twelve months end your access simply stops. If you want another year, you buy it again.

Where a lab is sold as a plan that does renew automatically, we say so plainly at checkout and we email you before the renewal date, so it is never a surprise. If you are charged for a year you did not want, tell us within thirty days of that charge and we will refund it in full, whether or not you have opened the site since.

7. What we do not refund

• A change of mind more than fourteen days after payment, outside the situations in section 5.
• Buying it and not using it. Access being unopened is not a fault in the product.
• A disappointing exam mark. We sell preparation, never an outcome, and we make no promises about marks anywhere on this site. A result is not grounds for a refund.
• Anything free. The Practice Labs, the free Study Lab and the demo cost nothing, so there is nothing to return.
• Accounts closed for sharing, reselling or publishing our material, which is dealt with in our Terms of Use.

8. Teachers

Teacher accounts are free, so there is nothing to cancel and nothing to refund. A free teacher account includes a licence to display Kula Revise material to your own class. Use across a school, a department or more than one teacher's classes is a separate arrangement, so please write to us at dylan@thinkshow.co.

9. How to ask for a refund

Email dylan@thinkshow.co with:

• the email address you paid with
• what you bought and roughly when
• whether you would like a refund, a swap or an extension

We reply within two working days and process approved refunds within seven working days, to the card or account you paid from. Your bank may take a few days more to show it.

Please come to us first rather than to your bank. A chargeback takes weeks and closes the account automatically. An email takes a day.

10. If we cannot agree

Payments for Kula Revise are processed by Paystack. Refunds are issued by us through Paystack, back to the card or account you paid from, so the fastest route is always to email us first using section 9.

If you have contacted us and we have not put things right, you can take it up with your bank or card issuer, who will raise a dispute through Paystack. We would much rather hear from you directly. A dispute takes weeks and closes the account automatically, and an email takes a day.

11. Your rights in law

This policy sits on top of your rights under the Consumer Protection Act 68 of 2008 and the Electronic Communications and Transactions Act 25 of 2002. Nothing written here takes any of those rights away. Where this policy is more generous than the law requires, the more generous term applies.

12. Under eighteen

If you are under eighteen, please buy with a parent or guardian. Where a payment was made by a student without a parent's knowledge, tell us and we will refund it.

13. Changes to this policy

We may update this policy. The version that applies to your purchase is the one published on the day you paid, and we keep dated copies. Material changes are announced by email to everyone holding an active licence.